Refund policy

Refund Policy

At Elitorium, we are committed to offering an exceptional experience from the moment you discover our brand to the moment our products become part of your daily ritual. Should our offering not fully meet your expectations, we are pleased to extend the following refund policy.

30-Day Refund Window

We accept refund requests within thirty (30) days from the date of delivery. Beyond this period, we are regretfully unable to process refunds, in order to preserve the integrity and consistency of our service.

Eligibility Conditions

To qualify for a full refund, the product must be:

  • Unopened, unused, and in its original condition, with all seals intact.
  • Returned in its original packaging, free from any signs of alteration, damage, or wear.
  • Accompanied by proof of purchase (order confirmation or receipt).

For reasons of hygiene, safety, and quality assurance, any product that has been opened, partially used, or whose seal has been broken cannot be accepted for refund, without exception.

How to Initiate a Refund

To begin the refund process, please contact our Customer Care team at [insert email address] within the 30-day window. Kindly include your order number and a brief explanation of your request. Our team will respond promptly with detailed return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a tracked shipping service, as Elitorium cannot be held responsible for items lost or damaged in transit.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval or refusal of your refund. If approved, your refund will be processed to the original method of payment within 5 to 10 business days, depending on your financial institution.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of delivery with photographs and your order details. We will resolve the matter promptly, with the care and attention you deserve.

Final Sale Items

Please note that promotional items, gift cards, and limited-edition releases are considered final sale and are not eligible for refund or exchange.